Terms of Service

Heyou Global is the international brand operated by 菏泽市曹县合友贸易有限公司. By using the website, creating an account, sending an Inquiry, requesting a Quote, or contacting support, you agree to these Terms. No unverified English rendering of the registered company name is presented as an official legal name.

The website supports both B2B and B2C product discovery and inquiry workflows. Website content helps customers evaluate Products and contact Heyou Global; it is not automatically a binding offer, accepted Order, Sales Contract, compatibility confirmation, or inventory confirmation.

• An Inquiry or Quote Request is a request for information and does not create an accepted Order.
• Price, stock, minimum quantities, specifications, compatibility, packaging, lead time, shipping, tax, and trade terms remain subject to written confirmation.
• A Quote becomes binding only where its wording or a separate written agreement clearly establishes acceptance and the applicable conditions are completed.
• An authorized written confirmation prevails over informal statements, automated content, or an AI-generated response.

Heyou Global supports wholesale and retail inquiries. Available only to qualified businesses after separate written review and approval. Limited OEM support is available only for eligible Products and requires separate written confirmation. ODM is not currently offered. Samples are not currently offered. Most products do not support customization unless expressly confirmed in writing.

We use reasonable efforts to present accurate descriptions, images, and specifications. Customers must review confirmed specifications and verify fitment, part numbers, dimensions, materials, installation requirements, and intended use before ordering. Website or AI content is not an Official Confirmation of compatibility.

Products currently ship from China. The carrier, shipping method, processing time, lead time, transit estimate, freight cost, and delivery capability are confirmed in the applicable Quote, Order Confirmation, or other authorized written communication. Destination-country duties, taxes, permits, certifications, and import requirements are generally the customer’s responsibility unless otherwise agreed in writing.

Return eligibility, authorization, return shipping responsibility, inspection, and approved remedies are governed by the Refund & Return Policy. Product-specific coverage and exclusions are governed by the Warranty Policy and any applicable written agreement.

• Provide accurate information and protect account credentials.
• Do not submit unlawful, deceptive, infringing, malicious, or unnecessarily sensitive content.
• Do not attack, disrupt, scrape protected content, bypass controls, or attempt unauthorized access.
• Do not use the website or Products in violation of export, sanctions, customs, safety, or other applicable requirements.

Google is a third-party sign-in provider. If you choose Google sign-in, your use of the Google service is also subject to the Google Terms of Service and Google's privacy terms. Google sign-in may be unavailable, interrupted, or changed, and we do not promise its continuous availability.

The website does not automatically merge accounts solely because they use the same email address. You are responsible for protecting access to both the Google Account and the resulting website account and for promptly reporting suspected unauthorized access.

AI responses are informational only. Official quotations, written confirmations, contracts, invoices, warranty decisions, and support decisions prevail.

The production website does not currently send chat content to an external AI provider. If that changes, this policy will be updated before the feature is enabled.

The chat or automated-assistance interface cannot approve a price, stock level, compatibility decision, refund, return, warranty claim, delivery commitment, or binding commercial term.

Website content, branding, images, product materials, and software belong to Heyou Global or the relevant rights holder. No license is granted except the limited right to use the website for legitimate evaluation and communication. Customer-provided logos, artwork, specifications, and files must be lawful and authorized.

The website is provided on a reasonable-efforts basis. To the extent permitted by applicable law, we do not accept responsibility for indirect or consequential loss caused by website interruption, third-party services, or reliance on information that has not received Official Confirmation. Mandatory statutory rights are not excluded.

These Terms and any dispute are subject to applicable law, mandatory consumer-protection rules, and any transaction-specific written agreement. This website does not designate a universal court or arbitration forum for every visitor or transaction. A Quote, Sales Contract, invoice, or other written agreement may establish transaction-specific governing-law and dispute terms.

We may update these Terms when business processes, website features, or legal requirements change. The version published when a specific transaction is agreed does not override transaction-specific written terms.

For a question about these Terms, email jianghonglai40@gmail.com.