Business and products
What does Heyou Global supply?
The current product categories are Industrial Mold Ejector Pins, Automotive Air Conditioning Compressors, Selected General Merchandise. Product availability and specifications require confirmation.
Do you support wholesale and retail customers?
Yes. Wholesale and retail inquiries are supported. Product availability, quantity, pricing, and terms are confirmed for each Inquiry.
Can I become a distributor?
Available only to qualified businesses after separate written review and approval.
Do you offer OEM, ODM, or samples?
Limited OEM support is available only for eligible Products and requires separate written confirmation. ODM is not currently offered. Samples are not currently offered.
Quotes, payments, and shipping
How do I request a Quote?
Send the Product name or part number, specifications, quantity, destination country, and relevant compatibility or application details through the inquiry or Contact Us channel.
Can I pay on the website?
Online checkout and payment are currently disabled on this showcase site. A payment method or payment instruction is valid only when separately confirmed in writing by an authorized representative.
Where do Products ship from?
The current default origin is China. Planned only; not currently available.
Which carrier will be used and how long will delivery take?
The carrier, shipping method, processing time, lead time, transit estimate, freight cost, and delivery capability are confirmed in the applicable Quote, Order Confirmation, or other authorized written communication. No carrier or delivery date is guaranteed until confirmed in writing.
Returns, warranties, and support
What is the return window?
Eligible return requests may be submitted within 30 calendar days after delivery. Eligibility conditions: Unused; Original condition; Suitable for resale; Proof of purchase; Return authorization before shipment. Products must not be sent back before written return authorization and shipping instructions are issued. Unauthorized or collect-on-delivery returns may be refused.
Who pays return shipping?
Customer responsibility for eligible returns not caused by Heyou Global, including change of mind, wrong selection, or other customer-side reasons. Heyou Global will arrange or reimburse reasonable, pre-approved return shipping costs when the return is caused by an incorrect shipment, a verified manufacturing defect, or verified shipping damage.
What warranty applies?
Consumable industrial components; no warranty for normal wear or consumption. Pre-use manufacturing defects may be reviewed. 12-month limited warranty against verified manufacturing defects; excludes misuse, improper installation, contamination, incompatible refrigerant/oil, electrical faults, accidents, unauthorized repair, and normal wear. No general commercial warranty unless a product page, quotation, or written agreement states otherwise; mandatory statutory rights remain unaffected.
Can the AI Assistant confirm a price, fitment, refund, or warranty?
No. AI responses are informational only. An authorized written confirmation or decision controls.
How can I contact Heyou Global?
Email jianghonglai40@gmail.com or telephone +86 183 0209 1936. Contact requests may be submitted at any time. We do not publish fixed support hours or guarantee a universal response time; response timing depends on the request, time zone, and required review.