Refund & Return Policy

Eligible return requests may be submitted within 30 calendar days after delivery. Eligibility conditions: Unused; Original condition; Suitable for resale; Proof of purchase; Return authorization before shipment. Products must not be sent back before written return authorization and shipping instructions are issued. Unauthorized or collect-on-delivery returns may be refused.

Eligibility may be affected by a Product-specific policy, final-sale notice, hygiene or safety issue, bulk agreement, visible use, damage, missing parts, unauthorized modification, or a custom requirement confirmed in writing. Mandatory statutory rights remain unaffected.

• Contact Heyou Global with the Order or Quote reference, Product, quantity, reason, and supporting evidence.
• Wait for written eligibility review, return authorization, and shipping instructions.
• Use the approved return method and provide tracking and shipment evidence where requested.
• Do not send an unauthorized or collect-on-delivery package; it may be refused.

Customer responsibility for eligible returns not caused by Heyou Global, including change of mind, wrong selection, or other customer-side reasons.

Heyou Global will arrange or reimburse reasonable, pre-approved return shipping costs when the return is caused by an incorrect shipment, a verified manufacturing defect, or verified shipping damage.

Reimbursement requires prior approval and reasonable supporting evidence or receipts. Customers should not purchase unusually expensive return services without written approval.

A returned Product may be inspected before a refund, replacement, credit, repair, or other remedy is approved. An Inquiry, return request, AI response, or shipment receipt is not a refund decision. The approved remedy and amount will be confirmed in writing by an authorized representative.

For an approved refund, the written resolution will state the amount, currency, refund method, any lawful deduction, treatment of original shipping charges, and expected processing timing. Processing may also depend on the customer's financial institution. Online checkout and payment are currently disabled on this showcase site. A payment method or payment instruction is valid only when separately confirmed in writing by an authorized representative.

For an incorrect shipment, verified manufacturing defect, or verified shipping damage, Heyou Global will arrange or reimburse reasonable return shipping approved in writing before shipment. Preserve packaging and provide requested photographs, tracking information, inspection evidence, and receipts.

For a return request, email jianghonglai40@gmail.com.